We offer support round the clock, 7 days a week.

Our Live Chat hours are from 5.30 am GMT to 9 pm GMT, Monday – Saturday.

Skype and Phone support is also available from 5.30 am GMT till 9 pm GMT, Monday – Saturday.

Support tickets can be created on the website outside these hours. Emails can also be sent outside hours.

We request you to please allow 12 hours for any reported issues to be responded to. We usually resolve all issues within a couple of hours.

No documents are to be signed as the sign up process is completely electronic. Before you start trading you are to upload a copy of your ID and proof of address. Documents can be uploaded in the members’ cabinet.

Capital Street Intermarkets Limited is incorporated, authorized and regulated by the Financial Services Commission of Mauritius (“FSC Mauritius”) via company license number C112010690 (GBC1) and Investment Dealer Licence number C112010690, in the capacity of a Full Service Investment Dealer (Excluding Underwriting).

Capital Street FX is an online broker offering trading services via an electonic trading platform in currencies, commodities, stocks, bonds,indices and ETFs. We DO NOT provide any service or advice related to taxes of any kind. We do not charge/pay/manage/ advise on any kind of taxes in any capacity whatsoever.

We do not open accounts for residents of Mauritius. Further, we do not open accounts for residents of jurisdictions that may be facing any economic or political sanctions/penal actions due to their association with activities including but not limited to money laundering, terrorism, narcotics or any other prohibited activity.

Capital Street FX generates revenue from commissions(ECN accounts only) and spreads applied on trades made on the trading platform.

The server’s time is EDT. You can change the platform’s settings to your time zone or set a custom time zone.

The market is open to trade 24 hours a day, from Monday to Friday. Trading stops at 17.20 hours EDT on Friday and resumes at 18.00 hours EDT on Sunday every week. While trading is open 24 hours a day, certain markets do not trade the full 24 hours. The opening and closing times of such markets can be seen under the column called NT Interval(Non Trading Interval) in the instruments window of the trading platform.

Technical support is available 24/7 by email and 24/5 by live chat

Yes, you can request a call back. Our support team will be more than happy to answer any of your questions.

Yes, all traders are offered personal training, ebooks, videos and webinars, as welll as 1-on-1 training and educational sessions, with our experienced market experts/analysts and traders.

The members’ area is your own secure back-office, where you can perform/submit requests for various administrative tasks. These include accessing/editing your personal information, requesting for bonuses, changing your leverage, accessing and using your own marketing suite and monitor your trading account, as well as your activity as an IB. From the members’ area you can login to the web trader platform, download the desktop and mobile applications and request withdrawals and process deposits.

To gain access to the member’s area, you need to complete your account registration. You will then be taken directly to your Members’ Area. You will also be emailed login details for accessing your client/member area in the future. You can login to your member area from the top right corner of the home page at www.capitalstreetfx.in

Upon account registration you will be sent an email confirmation with the login details for your Members’ Area. You can sign in via the link in your email or directly from the home page at www.capitalstreetfx.in

You can request a password reset from here

If you are having difficulties remembering which email you have registered with, contact our support team and we will help you retrieve your password.

Please check your spam folder first. If an email has not been delivered, contact a member of the support team to confirm the exact email address you have registered with. In case you have provided a wrong/invalid email, it is best to register again with a working email id.

The Privylege is our entry level account for clients entering the markets for the first time, offering you low starting deposits from $100, and the ability to customize your spreads, leverage and other trading conditions.

Our most popular account for clients aiming to maximize their returns on capital through systematic trading methods. Leverage and spreads can be personalized as per your requests. Full access to educational resources and webinars is also granted. Many other exclusive benefits such as exceptional promotional benefits such as higher bonuses, cash backs, and account insurance are also available to traders with Premiere Accounts.

The Bespoke account is a unique account that merges the best features from prime brokerage, private banking, wealth management and full service brokerage, for high volume traders with large pools of investable capital. It is a VIP account offering unlimited possibilities in terms of trading conditions and costs. The best feature of this account is that it can be opened with a much lower deposit than with other brokers, while the benefits offered are much greater than in any other comparable VIP accounts.

Further details related to our accounts can be found here

Capital Street maintains a strict segregation of clients’ funds in segregated client accounts, in complete distinction from the company’s proprietary capital and funds.We only work with payment service providers that are fully regulated, thereby ensuring that client funds are always held with institutions that have deposit insurance as well as solid capital reserves. Further, we are required by regulatory authorities to maintain Operating Capital Reserves on Deposit depending on the amount of business conducted by our clients.

Contact our support team immediately to restrict access to your trading account. Once that is done, we will setup a new account for you with your new email address. We will then transfer your funds into the new account where you can resume safe trading. Please Note : It is the sole responsibility of clients to ensure that their account access details are kept safe. In the event of account security being compromised from the client end, any delay in informing Capital Street FX regarding malicious activity in your trading account and any losses caused due to such a delay would be the sole responsibility of the client. We would only be able to secure a client account after being informed that the account has been compromised.

We do not store/record any payment method data/information that is submitted by a client during the funding of an account. Our website, backoffice, client area and trading platform are secured with the most robust security measures including 256-bit encryption and SSL certificates. All deposit transactions are completed at the bank/payment provider’s gateway directly, which means we are not able to access any data related to the payment methods used.

The members’ area is your own secure back-office, where you can perform/submit requests for various administrative tasks. These include accessing/editing your personal information, requesting for bonuses, changing your leverage, accessing and using your own marketing suite and monitor your trading account, as well as your activity as an IB. From the members’ area you can login to the web trader platform, download the desktop and mobile applications and request withdrawals and process deposits.

To gain access to the member’s area, you need to complete your account registration. You will then be taken directly to your Members’ Area. You will also be emailed login details for accessing your client/member area in the future. You can login to your member area from the top right corner of the home page at www.capitalstreetfx.in

Upon account registration you will be sent an email confirmation with the login details for your Members’ Area. You can sign in via the link in your email or directly from the home page at www.capitalstreetfx.in

You can request a password reset from here

If you are having difficulties remembering which email you have registered with, contact our support team and we will help you retrieve your password.

Please check your spam folder first. If an email has not been delivered, contact a member of the support team to confirm the exact email address you have registered with. In case you have provided a wrong/invalid email, it is best to register again with a working email id.

You can deposit and request withdrawals from the Members’ Area. We accept all major credit and debit cards, local deposits, and bank wires to and from banks all over the world, as well as via Neteller and Skrill.

The Affiliates link is your unique code, which when given to your friends, will identify them as your referrals. The link allows you to refer clients to Capital Street FX and place them in your IB account. You earn upto 75% in CPA and upto $20/lot in cash commissions for referring traders to us.

Under the Marketing tab you will find access to the full Marketing suite – including text links, banners and promotional page links, that allow you to recruit your clients as an IB/Affiliate.

Under the Tree tab you will be able to monitor your referrals that have signed up with us, including their names and emails.

The commissions tab allows you to monitor the referral commissions that you have accumulated in your IB account based on commissions that are payable to you from the trading activity of clients recruited by you

From the Rank Change tab you can request to open various levels of IB accounts.

To verify your account, upload a copy of your ID and proof of address. If you are depositing by credit or debit card, a copy of your card is also to be uploaded.

You can provide a copy of your ID, passport or driving license

You can provide a copy of a utility bill or bank/card statement

Yes, in order to trade in your account, it is compulsory to verify your account. Therefore, you are required to upload a copy of your KYC documents as soon as possible after signing up.

You are required to upload your documents before you make a deposit. Once your account is verified you can claim bonuses, make deposits, request withdrawals and trade. Please Note: Capital Street FX follows a very rigorous KYC and Compliance policy as part of the regulatory requirements. Accounts that have not been verified and are trading without proper and full verification can face serious consequences including forfeiting of any profits/benefits/rebates that may have accrued into the account priot to full verification of the account. Capital Street FX accepts no responsibility for any loss of such profits/benefits/rebates/income as a result of such forfeiture.

You will be sent an email explaining the reason for your documents being rejected.

Open the Trading Terminal(desktop/web trader or mobile app) and click Forgot My Password. You will be emailed the trading password for the account registered under your email.

To change your mobile number, send us an email with the correct details to support@capitalstreetfx.in

The registered email address of an account can not be changed. If you no longer have access to the email address that you have registered with, contact our support team. We will close your account, help you open a new one with the correct address, and we will internally transfer your funds between the old and the new account.

Yes, all accounts are subject to an upgrade. Contact us via live chat and a member of the team will help you lower your spreads, increase your leverage and offer you the best trading conditions.

All accounts are in USD

If you no longer need a certain account, contact us via live chat or email and we will help you disable the required account.

The leverage by default is 1:100. To change it, go to your Members’ Area/ Dashboard and click on your account number and select Change Leverage

To make a deposit, login to your Members’ Area and go to the Deposit Funds Tab. You will be offered various payment methods to deposit into your trading account.

All demo accounts are credited with $10000 upon registration. Send us an email or contact us via live chat, and a member of the team will be more than happy to replenish your demo account.

The minimum deposit required to begin trading with Capital Street FX is $1000. There is no maximum amount.

To make a wire deposit, login to your Members’ Area, select Deposit Funds tab and choose Wire Transfers. You will be then given the full bank details to wire your deposit to.

To make a deposit using your bank card, login to your Members’ Area, select Deposit Funds tab and choose Card Payment. You will then be redirected to our Cards Account Gateway, where you will be able to securely enter your card details and process your deposit.

Funds credited via cards, neteller and skrill are credited instantly, as soon as your transaction is successful. Deposits processed via wire transfer/local deposits may take upto 5 business days to be available in your trading account.

All deposits are free of charge, except the bank wire where the bank fees on sending the funds are covered by you.

Contact your card provider to confirm whether your card provider/bank needs to help you with any of the following
Activating your card for international/online deposits
Higher daily/weekly/monthly usage limits on the card
Any security holds/blocks on your card that may need to be lifted

Yes, you can request withdrawals during bank holidays and weekends. Requests will be processed within 24 business hours.

Contact our support team and we will trace your deposit immediately. Card deposits, neteller and skrill are credited into your trading account right upon your deposit. Wire deposits take upto 5 business days to be credited to your trading account.

To request a withdrawal, login to your Members’ Area, go to Withdraw Funds tab and select the payment method.

Please note that under international anti-money laundering laws, we can only withdraw funds to the method of deposit. Thus if you have used a credit card to deposit, we will be able to withdraw funds to the same credit card used in the deposit, up till the amount deposited. Any balance funds will need to be sent to your bank account via wire transfer.

All withdrawals are processed within 24 business hours of request.

Withdrawals requested from credit/debit card are subject to commissions as charged by your processing bank. Withdrawals via bank wire are subject to 20-50USD transaction fee charged by our sending bank. Additional fees may apply in cases where your bank has a different schedule of charges.

Withdrawals can be requested only after all positions in your trading account are closed

You can request internal transfer of funds that are not subject to any bonus. To do that, login to your Members’ Area, select the Funds Transfer Request Tab and choose your required accounts.

Internal transfers are allowed only when the funds are not subject to any promotion.

The funds will be returned to the original source of the funds. Therefore the funds will be sent back to the same source from where the original account(from which funds were transferred to the second account) were deposited.

Contact us via email or live chat, and a member of the team will be more than happy to assist you in crediting the funds back to your trading account.

The used margin is displayed at the bottom of the platform at all times.

Capital Street FX offers Market and STP execution for Non-ECN accounts. Our bespoke traders can benefit from ECN execution. Contact us for more details.

Trading volume is calculated in standard lots.
1 Standard Lot means either

A) $100,000 notional value(US Dollars Hundred Thousand Only) or

B) The notional value of the standard lot of the said product, as traded on the benchmark market (exchange, interbank ecn, alternative OTC trading venues and/or all/any alternative recognized trading venues).

The notional value of the lot shall be the value that is higher when comparing A) and B)

All accounts are commission free and swap free except ECN accounts. To get an ECN account, contact a member of our support team and we will provide you with details on commissions, spreads and swaps for ECN accounts.

Your account is protected against negative balance.

Open your trading platform, go to reports and select the time-frame for the required statement.

You will be given daily technical analysis, market outlook, trade ideas and trade signals

The minimum trade size is 1.00 lot in case of non single stock CFD’s. In case of single stock CFD’s the minimum is 1 CFD(which is equivalent to 1 share in the underlying instrument).

Yes.

Stop out means that your positions will begin closing once your equity(balance + profits on open positions – losses on open positions) drops to a level that is too low to continue holding the positions. For e.g. a 10% stop out means that your positions will start closing once your equity reaches a value of 10% of the balance, giving you full protection against negative balance.

Yes, all trading strategies except hedging and arbitrage are allowed

Accounts without swap or also known as Swap-free accounts. These are intended for traders who like to trade without the cost of swaps, or for customers who are not allowed to receive or pay swaps owing to their religious beliefs. We provide swap-free accounts to all traders of ours(except ECN accounts)

New transactions can be opened only during Market hours.

The quotes can not be adjusted to a lower precision. A higher precision is more beneficial for all traders. However, traders can freely place orders of all types using 4 decimals, and the system will automatically convert it into a 5 decimal value using a 0 in the end.

Open the Trading Terminal(desktop, mobile or web trader). Under the Windows Tab, select Instruments Catalog. Subscribe to your desired assets, close the catalog and open the Instruments Tab where you will see your subscribed instruments and their spreads.

You can choose between Fixed and Variable spreads from the Instruments Catalog. Variable spreads are with significantly lower spreads. To get even lower spreads than the one your account currently is on, contact us via live chat or email, and a member of the team will be more than happy to provide you information on how to benefit from ECN spreads.

Please note that the Variable spreads you see on the platform are usually lower than the ones displayed on the website. To benefit from even lower spreads, contact us via live chat or email and a member of the team will be more than happy to provide you with details on how to get ECN spreads. Please Note : While the spreads mentioned will apply at most times, under unusual market conditions, spreads can be higher than usual due to thin liquidity, higher volatility or unpredictable market circumstances.

Yes, you can choose to trade a wide range of precious metals.

In case a product is being terminated, you will be advised on how existing positions may be closed out and by when. You will receive official notification from us with a reasonable amount of time and opportunity offered to close out any existing positions.

You can download the Desktop Trading Terminal from here, access the Web Trader from your Members’ Area or download the Mobile App from the Play and Apple app stores.

Once you download the software, open the setup file and follow the instructions

Yes, we provide trading platform for mobile phones, that can be downloaded from Google Play Store for Android and from the App Shopper for iPhone. You can search for and download the app with the term Capital Street Mobile.

Our Trading servers are located at NY, London and backup servers in Singapore.

There are four chart types on the platform: Line, Bar, Candlesticks and Area. Go to the Act FX Tab, and select Indicators and Strategies. To apply an Indicator, select your desired one, then click at the Apply Indicator icon on the top right hand corner of the pop up window. To apply a strategy, select your desired one, then click at the Run Strategy button, which is the third icon from right to left.

Open the Act Trader platform, select ActFX Tab and open MQL4 -> ActFX Converter. Locate the indicator from your computer, open it and convert it.

Make sure your internet connection is good, restart your router if required, restart the platform and/or restart your device.

Capital Street FX offers Market and STP execution. Our bespoke traders can benefit from ECN spreads and execution. Contact us for more details.

To place a Stop Loss/Predefined Stop or Take Profit/Predefined Limit, tick the Set Predefined Stop/Limit when opening a new position.

The minimum distance to place a stop/profit order depends on the bid/ask price. The stop/profit order has to be higher/lower than the ask/bid price respectively, depending on the trade being opened

A trailing stop is a special type of trade order where the stop-loss price is not set at a single, absolute dollar amount/price, but instead is set at a certain distance from the market price. When the price goes up/down, it drags the trailing stop along with it, but when the price stops going up/down, the stop-loss price remains at the level it was dragged to. Trailing Stop will remain valid even when your computer is switched off.

Your order will be executed at the next available price after it is submitted.

If the spike is clearly established as an error, the trade will be cancelled once the bad tick is notified and removed.

You need to check the EA’s settings to be sure it is not specifying an impossible market condition. You would also need to check if there is some error with the market quote on the platform.

Slippage is usually set to 0 as a default. So if the price changes by even 1 unit after you submit your order, you will see a message asking you whether you want to accept a changed price. Therefore, unless you specify a tolerance level in the “trader range” field in the order ticket, your executed trades will not have any slippage.

Please check if you are properly logged on and check your internet connection and restart your device/router/platform. If this does not solve the problem, please contact us immediately via livechat, support tickets or email specifying the trade id, instrument and if possible please send us a screenshot of the error you see.

Contact our support team by sending an email to support@capitalstreetfx.in

Yes, the leverage depends on your deposit. You can request to increase/decrease your leverage from the Members’ Area.

No

As part of risk management policy and client protection norms, higher margin requirements/lower leverage may be applied ahead of weekends/market holidays/expected volatility/expected lack of liquidity.

Please refer to the above question

Hedging via opposite trades on the same instrument is not permitted on the Capital Street FX platform.

Our server locations are New York, London and Singapore.

We do not offer VPS hosting currently.

Please refer to the above question

VPS hosting is not available currently.

Login to your Members’ Area and select the Rank Change Tab. Request to upgrade your trading account to one of the available IB levels. You will then be contacted by a member of our IB support team to arrange the best commission plan to suit your business.

Login to the Members’ Area and select the Tree tab. You will see the names and emails of your clients.

You can attract new clients by copying your referral codes found under the Marketing Tab. You will find various banners and text links to be included in your promotional campaigns.

Once a client follows your link by clicking on it, their registration will automatically be linked under your IB account. You can monitor your sign ups under the Tree Tab in the Members’ Area.

Various banners are placed under the Marketing Tab, in promotional banners. When using social media as your source of promotion, you can save the banners on your device and when uploading them in social media, embed the hyperlink for the respective banner. Each banner has its unique code leading to a different sign up page.

Depending on the commission plan you have chosen the commissions/rebates can be paid daily or immediately upon your clients’ deposit. For full details, contact your IB support manager.

You can earn upto 75% CPA under the CPA plan, Upto $20 per traded lot in the shared revenue plan, or a hybrid commission which is a mix between CPA and shared revenue.

CPA commissions can be paid in cash or in credit. Depending on the plan you have chosen upon commencement of your IB program, commission is paid after certain volume is traded, or in cash if the immediate payment in cash is selected. For full details, contact your IB support manager.

ECN means electronic currency network and STP means straight through processing. Our platform provides you direct pricing and access to the Interbank Market in different forms(such as via prime brokers, liquidity providers or direct market access via an ECN account), depending on the nature of your account.

The ECN market and ECN accounts provide for tighter trading conditions in return for flat fee commissions and bigger minimum account sizes.

A prime broker is a financial institution that serves as a wholesale provider of liquidity and related execution services for retail brokers such as Capital Street FX.

ECN accounts are subject to per trade commissions. Capital Street FX shares in those commissions.

It means that execution remains unaffected by the identity of the trader(be it an financial institution, bank, or individual)

Our trading platform aggregates the pricing and liquidity from all available sources and when a client enters an order, it is matched with the best possible bid or ask price available from the different providers, for the said quantity and the transaction is executed.

This is not essential. With the trading volumes executed over the Capital Street FX platform transactions are executed according to the best available bid-ask price at any given time, which not always come from the same source.

The commissions indicated for ECN accounts are always for the notional value traded. For example a commission of $10.00 per $100,000 means that the commission will be $20.00 for the opening and closing of 1.00 standard lot(approximate values used as an example)

Not at this moment.