FAQs New

General information about Capital street Fx & Account related information

Do I need to sign any documents before I start trading?
What licenses does Capital Street FX have?
Is Capital Street FX a tax agent?
DO YOU HAVE ANY RESTRICTIONS ON WORKING WITH THE CITIZENS OF ANY COUNTRIES?
How does Capital Street FX make a profit?
What is your server time?
What are your trading hours?
When is technical support available?
Can I request a callback from client support?
Does Capital Street FX offer trader training?
What is the Members’ Cabinet?
How do I register for the Member Area?
How do I sign in to my Members’ Area?
I can’t sign in to my Personal Area. What can I do?
What should I do if I cant remember which email address and phone number I used to register?
No email was sent to me during account registration. What should I do?
How do I ensure that the funds in my account are safe?
My email account has been hacked and I use email confirmation. What should I do?
How Do I know that my financial/payment account information is safe with Capital Street FX?
WHAT IS THE MEMBER’ CABINET ?
How do I register for the Member Area?
How do I perform deposits and withdrawals?
What is an Affiliates link?
What is the Marketing tab for?
What is the Tree tab for?
What is the Commissions tab for?
What is the Rank Change tab for?
How is the account verified?
How do I provide a document to establish my identity?
How do I establish my place of residence?
Is submission and verification of documents required?
Can I make deposits, trade, and withdraw funds without verifying my documents?
Why are my identity verification documents rejected?
How do I change or recover my account’s trading password?
Can I change my primary mobile number?
Can I change my email address?
Can I change my account type?
Can I change my account currency?
How can I block my trading account?
What is leverage and how do I change it?

Fund Transfer in Trading Account

How can I make a deposit to my trading account?
How can I replenish my demo account?
What are the minimum and maximum amounts of the initial deposit?
How do I make a deposit using wire transfer?
How do I make a deposit using my bank card?
How long will it take the funds to be credited to my account?
How much is the commission?
The Card Processing Bank declined my credit/debit card. What can I do?
Can I withdraw and deposit funds on holidays and on weekends when the market is closed?
I made a deposit, but the funds were not credited to my trading account. What can I do?
How can I withdraw funds?
If I deposit funds to the account via a specific payment system, can I withdraw funds via other payment systems?
How long will a withdrawal from my trading account take?
How much will the commission be?
Can I withdraw funds when I have open positions in my trading account?
How can I make an internal funds transfer between two accounts?
Under what circumstances are internal transfers allowed?
How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?
What can I do if I entered the wrong number/withdrew funds to a wrong trading account?

All trading and hardware related information

How can I calculate the margin, swap and price of a point?
What types of order execution does the Capital Street FX use?
How is the trading volume calculated for an account?
What are the trading commissions when trading in the Forex market?
Will I be obligated to reimburse funds if my transaction closes with a negative balance?
What analytical tools does Capital Street FX offer?
What is Stop Out and Margin Call?
Are Stop Level and Freeze Level available?
What is the minimum and maximum transaction size?
Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?
What is a swap-free account?
The platform displays quotes with five decimal places. Can I switch to 4-decimal quotes?
If a CFD on futures trade is terminated, how do I close the order?
Does Capital Street FX offer precious metals trading?
Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?
Where can I find out the maximum spreads for a particular trading instrument??
Where can I find the list of trading instruments and their spreads?
What should I do if get a “No connection” message?
How do I install Expert Advisors and indicators?
What are the addresses of Capital Street FX trading servers?
Do you provide trading platforms for mobile phones and, if so, where can I download them?
How do I install the trading platform?
You offer several platforms how do I install them?
How do I use external indicators from my MT4 account ?
What happens if the transaction is executed on a non-market quote/spike?
What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?
What types of orders does the Capital Street FX use?
How can I place a Stop Loss/Take Profit?
At what distance from the price can Stop Loss / Take Profit orders be placed?
What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?
What happens if there is a gap at the moment of order execution?
What happens if the transaction is executed on a non-market quote/spike?
What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?
How frequent is slippage?
Who do I contact if I have complaints about order execution?
What can I do if I’m unable to close a transaction?
Does the maximum amount of leverage depend on the amount of funds in my trading account? Can I set the amount of leverage?
Do you have any restrictions on the maximum leverage available for specific countries or regions?
Why is the margin on orders opened on Friday evening calculated as if the selected leverage was 1:100?
I closed an order on Friday evening. Why was the amount of free margin in my account reduced?
Can I hedge positions by opening a new order on Friday evening?

All partnership queries

How do I become a company partner?
How do I find out who has signed up from my referral code?
How to attract clients?
How can I register a client using my partner link?
How do I get a banner?
What is the frequency of partner rewards payouts?
What commission plans can I chose from?
Why didn’t I receive some (or all) of the payouts from my signed-up client(s)?

ECN Queries

What do the terms ECN and STP mean? How can I access the interbank market?
What are the main advantages of the ECN system?
What is a prime broker?
How does the Capital Street FX generate profit on ECN accounts?
How does the Capital Street FX generate profit on ECN accounts?
What does it mean when trading participants are anonymous in the ECN system?
Capital Street FX has several liquidity providers. How can you determine which one of them will execute a specific transaction?
If my transaction was opened with provider A, will it also be closed with provider A?
Can an ECN account be swap-free?
Why is the commission size on ECN accounts twice of that indicated on the website?

Promotions

What Bonuses does CSFX offers

we offer from a 100% fully tradable bonus upto a 900% bonus.

What is risk free trades

We offer upto a 200% risk free trade insurance. the insurance is basically an added security feature that allows you to claim back any losses you may suffered on your trades upto the amount insured.

How can I claim the promotions

Register a live account → Verify your trading account → fund your trading account with a minimum of $100 → Request for a promotion from your member cabinet’ promotion tab.

Bonus supports draw down

Yes, all our bonuses are fully tradable and gives a 100% draw down support.

What is Scalping under Bonus Promotion:

Any trade closed in less than 200 seconds or less than the average spread of the instrument at that time will be considered as scalp trade. Any profit made out of scalp trade will be removed from the account and any losses from such trades will be deducted from user’ own deposit.

Can I claim bonus more than one time in the same trading account

Yes, you may request for a bonus on all your subsequent deposits.

What is the term of the promotion

Bonus will remain in your account for a period of 30 days and risk free trades for 60 days.

What will happen if I request to cancel the bonus or when my lot requirement is not met at the time of expiry of the bonus

User may request to cancel the bonus any time and the available amount for withdrawal in the account after cancellation of the bonus will be:
Current balance – (profits made out of using bonus + Losses in the trades + bonus + banking charges) = Amount available to withdraw

Trading Condition and Charges

When margin call occur

If your equity drops beneath 50% of your margin requirement all your open positions will be closed out within applicable trading hours, at the first price available for a market order.

Why all the open positions in my account closed during market close hours

When you have multiple open positions and one of your trade is going in huge loss and bring your equity/balance lower than 10% of your starting point. All of the positions opened in the account regardless of their market operation hours will close down automatically due to stop out.

What will happen at stop out

A stop out is a signal that all active positions in the account will be closed automatically by the broker as your margin levels are too low to sustain the open positions. The Stop Out Level is meant to prevent you from losing more money than you have deposited.

What If I have multiple positions open

If at any point, the Margin Level drops below 100% of the margin required or equity falls below 10% of the starting level, there will be an auto liquidation of the position that has the largest unrealized loss. So if you have multiple positions, the open position with the greatest unrealized loss is closed first, followed by the next largest losing position, and so on, untill the account equity reaches back to 10% of the starting point.

Quotes streaming or posted after the close of floor trading

Prices are only posted outside hours, in cases where there is a significant variation in the mark-to-market risk of any given instrument. This can be caused by various events that may happen outside regular trading hours or in after-hours/pre-market sessions. The only other stock that we offer, with an earnings call yesterday was Sysco. Its after-hours price remains within or less than 0.25% away from the last quoted price on the platform.

The system is built to only post mark-to-market prices if there is a significant change in the price from its last closed price. The prices are posted onto us by liquidity providers and the system posts it onto the trading platform acccordingly.

This happens only when the volatiltiy reaches levels where client positions open with us are being squared off by liquidity providers or the market has moved more than a certain risk threshold(usually a total move of upto 5%). At a 10% move up/down, markets go into a limit up/down state, whereby no one knows what will happen next and if there will be any liquidity to fill pending orders. Therefore, once the market moves in a way that this risk becomes real, the risk-management protocol will get triggered.

Restricted trade practices under promotion

Under the terms of the promotion, trading strategies including, but not limited to the below are strictly prohibited:

1.Scalping; https://www.investopedia.com/terms/forex/f/forex-scalping-and-scalper-system-strategy.asp

2.Hedging; https://www.investopedia.com/trading/hedging-beginners-guide/

3.All Forms Of Trading Arbitrage,

4.Expert Advisors

5.Algorithmic Trading

6.High Frequency Trading

7.Latency Arbitrage

8.News/Event Arbitrage

9.Swap/Rollover Arbitrage

10.Trading volume spikes around/during volatile/thin markets OR for completion of volume requirements of the promotion, with a distinct change from previous trading patterns witnessed in the account.

11.There exists no justifiable rationale for opening and closing trades with differences less than the average 5 or 15 minute move if you are trading with a 5 or 15 minute time frame. This filter has begun to be applied for the last 2 rebate calculations and we have sent you the corresponding data used in comparing the size of your trade(in pips) and the market volatility data. Anything less than the average move (adjusted for the spread applicable in your account) is a scalp trade. Anything closed in less than 200 seconds is a scalp trade. Any collection and succession of trades that are just being opened and closed in a short period(especially in blocks of multiple lots) are most probably rebate churners.

12.Forex Scalping: Forex scalping is a trading style used by forex traders to buy or sell a currency pair and then hold it for a short period of time in an attempt to make a profit. A forex scalper looks to make a large number of trades, taking advantage of the small price movements which are common throughout the day. While scalping attempts to capture small gains, such as 5 to 20 pips per trade, the profit on these trades can be magnified by increasing the position size;

Forex scalping involves buying and selling currencies, typically with a brief holding time and with multiple trades taken each day.
Forex scalpers keep risk small in an attempt to capture small price movements for a profit. The small price movements can become significant amounts of money with leverage and large position sizes.
Forex scalpers typically use Promotional forex accounts, as using a normal account will put them at a disadvantage.
Leverage, spreads, fees, and slippage are all risks that the scalper needs to control, manage, and account for as much as possible.

13. Any Systematic Trading Strategy that derives its sole advantage from the special terms of the bonus such as trading with intent to scalp trade or trade with high leverage in/around/during thin/illiquid markets/news releases/partial market holidays/economic and political events(such as election results), misusing swap-free trading, and any other strategy that takes advantage of short term anomalies in the market using the bonus funds/leverage/conditions to generate/magnify profits.

14. All Corporate Actions including but not limited to stock splits/ reverse splits/ dividends/ index adjustments and any other structural event that causes a mathematical adjustment to the price of the traded asset.

Note: For more details please read terms of the respective promotion

FOREX SCALPING DEFINITION

https://www.investopedia.com/terms/forex/f/forex-scalping-and-scalper-system-strategy.asp

A BEGINNER’S GUIDE TO HEDGING

https://www.investopedia.com/trading/hedging-beginners-guide/

what will happen if i violate any term of the bonus

If the company has reason to believe that a user is in violation of the terms of the promotion and/or abusing/misusing the terms of the bonus, the company shall inform the user in writing of the said violation and may exercise remedies including but not limited to;

a) Cancellation of the bonus and any profits made in the account while the bonus funds were in the account, with immediate effect.
b) Removal of the bonus funds, profits made using the bonus funds and deduction of losses from the client’ own deposited funds followed by closure of the account, followed by a return of the user’s funds to the account from which the user’s own funds on deposit were originally received.
c) In case the account using the promotion has a current balance that is below the original starting balance, any losses made in the account shall be deducted from the user’s deposited funds and the remaining funds shall be remitted back to the client, via the same method as the mode of deposit.

General Query

When margin call occur

If your equity drops beneath 50% of your margin requirement all your open positions will be closed out within applicable trading hours, at the first price available for a market order.

Why can’t I deposit after creating account?

You can deposit and start trading only after you complete your account verification.

How can I deposit?

You can deposit using the following –

1. Card – Visa/Master Card – Across the globe
2. Cryptos – All major crypto currencies.
3. Wallet – Perfect Money, Advcash, Okpay, Payzaa, Payeer, etc.
4. Local Payment Options – Europe, India, Nigeria, South Africa, and Kenya
5. Wire Transfer – From Any of the bank operating in your country, only if deposit is $1000 and above

What’s the Maximum leverage I can trade with?

The Maximum Leverage = 1:1000 on all instruments except Crypto.

How many times can I apply for the Bonus Promotion?

There’s no limit on how many promotions can you avail. But if there is misuse of the promotion our systems highlight it as spam and future promotions request may or may not be accepted.

General Questions & Answers

What do the terms ECN and STP mean? How can I access the interbank market?
What are the main advantages of the ECN system?
What is a prime broker?
How does the Capital Street FX generate profit on ECN accounts?
What does it mean when trading participants are anonymous in the ECN system?
Can an ECN account be swap-free?
Why is the commission size on ECN accounts twice of that indicated on the website?
If my transaction was opened with provider A, will it also be closed with provider A?
Capital Street FX has several liquidity providers. How can you determine which one of them will execute a specific transaction?
What does it mean when trading participants are anonymous in the ECN system?
How does the Capital Street FX generate profit on ECN accounts?
What is a prime broker?
What are the main advantages of the ECN system?
What do the terms ECN and STP mean? How can I access the interbank market?
Why didn’t I receive some (or all) of the payouts from my signed-up client(s)?
How to attract clients?
How do I get a banner?
What is the frequency of partner rewards payouts?
What commission plans can I chose from?
How do I find out who has signed up from my referral code?
How do I become a company partner?
If I deposited 5000 USD, can I access VPS? (If an amount of money on my account exceeds 5000 USD after trading successfully, can I apply to get VPS hosting?)
Are there any restrictions on using VPS hosting?
How can I access VPS hosting?
Please list your company’s server addresses
Can I hedge positions by opening a new order on Friday evening?
I closed an order on Friday evening. Why was the amount of free margin in my account reduced?
Why is the margin on orders opened on Friday evening calculated as if the selected leverage was 1:100?
Do you have any restrictions on the maximum leverage available for specific countries or regions?
Does the maximum amount of leverage depend on the amount of funds in my trading account? Can I set the amount of leverage?
Who do I contact if I have complaints about order execution?
What can I do if I’m unable to close a transaction?
What happens if there is a gap at the moment of order execution?
What happens if the transaction is executed on a non-market quote/spike?
What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?
How frequent is slippage?
What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?
At what distance from the price can Stop Loss / Take Profit orders be placed?
How can I place a Stop Loss/Take Profit?
Do you provide trading platforms for mobile phones and, if so, where can I download them?
What are the addresses of Capital Street FX trading servers?
How do I install Expert Advisors and indicators?
How do I use external indicators from my MT4 account ?
What should I do if get a “No connection” message?
What types of orders does the Capital Street FX use?
How do I install the trading platform?
Why can I not open new transactions on Friday evening?
The platform displays quotes with five decimal places. Can I switch to 4-decimal quotes?
Where can I find the list of trading instruments and their spreads?
Where can I find out the maximum spreads for a particular trading instrument?
Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?
Does Capital Street FX offer precious metals trading?
If a CFD on futures trade is terminated, how do I close the order?
You offer several platforms how do I install them?
What analytical tools does Capital Street FX offer?
What is the minimum and maximum transaction size?
Are Stop Level and Freeze Level available?
What is Stop Out and Margin Call?
Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?
What is a swap-free account?
How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?
What can I do if I entered the wrong number/withdrew funds to a wrong trading account?
How can I calculate the margin, swap and price of a point?
What types of order execution does the Capital Street FX use?
How is the trading volume calculated for an account?
What are the trading commissions when trading in the Forex market?
Will I be obligated to reimburse funds if my transaction closes with a negative balance?
How do I get my account trading statement?
Under what circumstances are internal transfers allowed?
Can I withdraw funds when I have open positions in my trading account?
How can I make an internal funds transfer between two accounts?
I made a deposit, but the funds were not credited to my trading account. What can I do?
How can I withdraw funds?
If I deposit funds to the account via a specific payment system, can I withdraw funds via other payment systems?
How long will a withdrawal from my trading account take?
How much will the commission be?
How long will it take the funds to be credited to my account?
How much is the commission?
The Card Processing Bank declined my credit/debit card. What can I do?
Can I withdraw and deposit funds on holidays and on weekends when the market is closed?
Can I change my email address?
Can I change my account type?
How can I block my trading account?
What is leverage and how do I change it?
How can I make a deposit to my trading account?
How can I replenish my demo account?
How do I make a deposit using wire transfer?
How do I make a deposit using my bank card?
How do I change or recover my account’s trading password?
Can I change my primary mobile number?
How do I provide a document to establish my identity?
How do I establish my place of residence?
Is submission and verification of documents required?
Can I make deposits, trade, and withdraw funds without verifying my documents?
Why are my identity verification documents rejected?
What is the Marketing tab for?
What is the Rank Change tab for?
How is the account verified?
What is an Affiliates link?
What should I do if I cant remember which email address and phone number I used to register?
No email was sent to me during account registration. What should I do?
How do I perform deposits and withdrawals?
What is the Members’ Cabinet?
How do I sign in to my Members’ Area?
I can’t sign in to my Personal Area. What can I do?
My email account has been hacked and I use email confirmation. What should I do?
How Do I know that my financial/payment account information is safe with Capital Street FX?
How do I ensure that the funds in my account are safe?
What are the advantages of Bespoke accounts?
What are the advantages of Premiere accounts?
What are the advantages of Privylege accounts?
Can I open several accounts using the same data and a single IP address?
How do I open a corporate trading account with Capital Street FX?
When is technical support available?
Can I request a callback from client support?
How does Capital Street FX make a profit?
What is your server time?
What are your trading hours?
Do you have any restrictions on working with the citizens of any countries?
Is Capital Street FX a tax agent?
What licenses does Capital Street FX have?
Do I need to sign any documents before I start trading?
What Are Your Support Hours?