FAQs New

General information about Capital street Fx & Account related information

Do I need to sign any documents before I start trading?
What licenses does Capital Street FX have?
Is Capital Street FX a tax agent?
DO YOU HAVE ANY RESTRICTIONS ON WORKING WITH THE CITIZENS OF ANY COUNTRIES?
How does Capital Street FX make a profit?
What is your server time?
What are your trading hours?
When is technical support available?
Can I request a callback from client support?
Does Capital Street FX offer trader training?
What is the Members’ Cabinet?
How do I register for the Member Area?
How do I sign in to my Members’ Area?
I can’t sign in to my Personal Area. What can I do?
What should I do if I cant remember which email address and phone number I used to register?
No email was sent to me during account registration. What should I do?
How do I ensure that the funds in my account are safe?
My email account has been hacked and I use email confirmation. What should I do?
How Do I know that my financial/payment account information is safe with Capital Street FX?
WHAT IS THE MEMBER’ CABINET ?
How do I register for the Member Area?
How do I perform deposits and withdrawals?
What is an Affiliates link?
What is the Marketing tab for?
What is the Tree tab for?
What is the Commissions tab for?
What is the Rank Change tab for?
How is the account verified?
How do I provide a document to establish my identity?
How do I establish my place of residence?
Is submission and verification of documents required?
Can I make deposits, trade, and withdraw funds without verifying my documents?
Why are my identity verification documents rejected?
How do I change or recover my account’s trading password?
Can I change my primary mobile number?
Can I change my email address?
Can I change my account type?
Can I change my account currency?
How can I block my trading account?
What is leverage and how do I change it?

Fund Transfer in Trading Account

How can I make a deposit to my trading account?
How can I replenish my demo account?
What are the minimum and maximum amounts of the initial deposit?
How do I make a deposit using wire transfer?
How do I make a deposit using my bank card?
How long will it take the funds to be credited to my account?
How much is the commission?
The Card Processing Bank declined my credit/debit card. What can I do?
Can I withdraw and deposit funds on holidays and on weekends when the market is closed?
I made a deposit, but the funds were not credited to my trading account. What can I do?
How can I withdraw funds?
If I deposit funds to the account via a specific payment system, can I withdraw funds via other payment systems?
How long will a withdrawal from my trading account take?
How much will the commission be?
Can I withdraw funds when I have open positions in my trading account?
How can I make an internal funds transfer between two accounts?
Under what circumstances are internal transfers allowed?
How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?
What can I do if I entered the wrong number/withdrew funds to a wrong trading account?

All trading and hardware related information

How can I calculate the margin, swap and price of a point?
What types of order execution does the Capital Street FX use?
How is the trading volume calculated for an account?
What are the trading commissions when trading in the Forex market?
Will I be obligated to reimburse funds if my transaction closes with a negative balance?
What analytical tools does Capital Street FX offer?
What is Stop Out and Margin Call?
Are Stop Level and Freeze Level available?
What is the minimum and maximum transaction size?
Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?
What is a swap-free account?
The platform displays quotes with five decimal places. Can I switch to 4-decimal quotes?
If a CFD on futures trade is terminated, how do I close the order?
Does Capital Street FX offer precious metals trading?
Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?
Where can I find out the maximum spreads for a particular trading instrument??
Where can I find the list of trading instruments and their spreads?
What should I do if get a “No connection” message?
How do I install Expert Advisors and indicators?
What are the addresses of Capital Street FX trading servers?
Do you provide trading platforms for mobile phones and, if so, where can I download them?
How do I install the trading platform?
You offer several platforms how do I install them?
How do I use external indicators from my MT4 account ?
What happens if the transaction is executed on a non-market quote/spike?
What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?
What types of orders does the Capital Street FX use?
How can I place a Stop Loss/Take Profit?
At what distance from the price can Stop Loss / Take Profit orders be placed?
What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?
What happens if there is a gap at the moment of order execution?
What happens if the transaction is executed on a non-market quote/spike?
What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?
How frequent is slippage?
Who do I contact if I have complaints about order execution?
What can I do if I’m unable to close a transaction?
Does the maximum amount of leverage depend on the amount of funds in my trading account? Can I set the amount of leverage?
Do you have any restrictions on the maximum leverage available for specific countries or regions?
Why is the margin on orders opened on Friday evening calculated as if the selected leverage was 1:100?
I closed an order on Friday evening. Why was the amount of free margin in my account reduced?
Can I hedge positions by opening a new order on Friday evening?

All partnership queries

How do I become a company partner?
How do I find out who has signed up from my referral code?
How to attract clients?
How can I register a client using my partner link?
How do I get a banner?
What is the frequency of partner rewards payouts?
What commission plans can I chose from?
Why didn’t I receive some (or all) of the payouts from my signed-up client(s)?

ECN Queries

What do the terms ECN and STP mean? How can I access the interbank market?
What are the main advantages of the ECN system?
What is a prime broker?
How does the Capital Street FX generate profit on ECN accounts?
How does the Capital Street FX generate profit on ECN accounts?
What does it mean when trading participants are anonymous in the ECN system?
Capital Street FX has several liquidity providers. How can you determine which one of them will execute a specific transaction?
If my transaction was opened with provider A, will it also be closed with provider A?
Can an ECN account be swap-free?
Why is the commission size on ECN accounts twice of that indicated on the website?

General Questions & Answers

What do the terms ECN and STP mean? How can I access the interbank market?
What are the main advantages of the ECN system?
What is a prime broker?
How does the Capital Street FX generate profit on ECN accounts?
What does it mean when trading participants are anonymous in the ECN system?
Can an ECN account be swap-free?
Why is the commission size on ECN accounts twice of that indicated on the website?
If my transaction was opened with provider A, will it also be closed with provider A?
Capital Street FX has several liquidity providers. How can you determine which one of them will execute a specific transaction?
What does it mean when trading participants are anonymous in the ECN system?
How does the Capital Street FX generate profit on ECN accounts?
What is a prime broker?
What are the main advantages of the ECN system?
What do the terms ECN and STP mean? How can I access the interbank market?
Why didn’t I receive some (or all) of the payouts from my signed-up client(s)?
How to attract clients?
How do I get a banner?
What is the frequency of partner rewards payouts?
What commission plans can I chose from?
How do I find out who has signed up from my referral code?
How do I become a company partner?
If I deposited 5000 USD, can I access VPS? (If an amount of money on my account exceeds 5000 USD after trading successfully, can I apply to get VPS hosting?)
Are there any restrictions on using VPS hosting?
How can I access VPS hosting?
Please list your company’s server addresses
Can I hedge positions by opening a new order on Friday evening?
I closed an order on Friday evening. Why was the amount of free margin in my account reduced?
Why is the margin on orders opened on Friday evening calculated as if the selected leverage was 1:100?
Do you have any restrictions on the maximum leverage available for specific countries or regions?
Does the maximum amount of leverage depend on the amount of funds in my trading account? Can I set the amount of leverage?
Who do I contact if I have complaints about order execution?
What can I do if I’m unable to close a transaction?
What happens if there is a gap at the moment of order execution?
What happens if the transaction is executed on a non-market quote/spike?
What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?
How frequent is slippage?
What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?
At what distance from the price can Stop Loss / Take Profit orders be placed?
How can I place a Stop Loss/Take Profit?
Do you provide trading platforms for mobile phones and, if so, where can I download them?
What are the addresses of Capital Street FX trading servers?
How do I install Expert Advisors and indicators?
How do I use external indicators from my MT4 account ?
What should I do if get a “No connection” message?
What types of orders does the Capital Street FX use?
How do I install the trading platform?
Why can I not open new transactions on Friday evening?
The platform displays quotes with five decimal places. Can I switch to 4-decimal quotes?
Where can I find the list of trading instruments and their spreads?
Where can I find out the maximum spreads for a particular trading instrument?
Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?
Does Capital Street FX offer precious metals trading?
If a CFD on futures trade is terminated, how do I close the order?
You offer several platforms how do I install them?
What analytical tools does Capital Street FX offer?
What is the minimum and maximum transaction size?
Are Stop Level and Freeze Level available?
What is Stop Out and Margin Call?
Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?
What is a swap-free account?
How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?
What can I do if I entered the wrong number/withdrew funds to a wrong trading account?
How can I calculate the margin, swap and price of a point?
What types of order execution does the Capital Street FX use?
How is the trading volume calculated for an account?
What are the trading commissions when trading in the Forex market?
Will I be obligated to reimburse funds if my transaction closes with a negative balance?
How do I get my account trading statement?
Under what circumstances are internal transfers allowed?
Can I withdraw funds when I have open positions in my trading account?
How can I make an internal funds transfer between two accounts?
I made a deposit, but the funds were not credited to my trading account. What can I do?
How can I withdraw funds?
If I deposit funds to the account via a specific payment system, can I withdraw funds via other payment systems?
How long will a withdrawal from my trading account take?
How much will the commission be?
How long will it take the funds to be credited to my account?
How much is the commission?
The Card Processing Bank declined my credit/debit card. What can I do?
Can I withdraw and deposit funds on holidays and on weekends when the market is closed?
Can I change my email address?
Can I change my account type?
How can I block my trading account?
What is leverage and how do I change it?
How can I make a deposit to my trading account?
How can I replenish my demo account?
How do I make a deposit using wire transfer?
How do I make a deposit using my bank card?
How do I change or recover my account’s trading password?
Can I change my primary mobile number?
How do I provide a document to establish my identity?
How do I establish my place of residence?
Is submission and verification of documents required?
Can I make deposits, trade, and withdraw funds without verifying my documents?
Why are my identity verification documents rejected?
What is the Marketing tab for?
What is the Rank Change tab for?
How is the account verified?
What is an Affiliates link?
What should I do if I cant remember which email address and phone number I used to register?
No email was sent to me during account registration. What should I do?
How do I perform deposits and withdrawals?
What is the Members’ Cabinet?
How do I sign in to my Members’ Area?
I can’t sign in to my Personal Area. What can I do?
My email account has been hacked and I use email confirmation. What should I do?
How Do I know that my financial/payment account information is safe with Capital Street FX?
How do I ensure that the funds in my account are safe?
What are the advantages of Bespoke accounts?
What are the advantages of Premiere accounts?
What are the advantages of Privylege accounts?
Can I open several accounts using the same data and a single IP address?
How do I open a corporate trading account with Capital Street FX?
When is technical support available?
Can I request a callback from client support?
How does Capital Street FX make a profit?
What is your server time?
What are your trading hours?
Do you have any restrictions on working with the citizens of any countries?
Is Capital Street FX a tax agent?
What licenses does Capital Street FX have?
Do I need to sign any documents before I start trading?
What Are Your Support Hours?