General Questions

Capital street FX is a brand under Capital Street Group and is fully licensed and regulated by the FSC Mauritius, as a Full Services Investment Dealer (excluding underwriting), under the licence number C112010690. We provide a user-friendly platform to the traders to explore new investment opportunities and benefit from exclusive range of instruments and markets worldwide. For detailed information, please visit this webpage: https://www.capitalstreetfx.com/en/company-profile/

Capital Street Group was founded in 2008, and Capital Street FX was launched in 2014. For detailed information, please visit this webpage: https://www.capitalstreetfx.com/en/history/

As an Investment Dealer (Full-Service Dealer excluding underwriting), Capital Street is authorized and regulated by the Financial Services Commission of Mauritius (FSC, Mauritius) in the conduct of its securities dealing business. For detailed information, please visit this webpage: https://www.capitalstreetfx.com/en/regulatory-information/

As an Investment Dealer (Full-Service Dealer excluding underwriting), Capital Street is authorized and regulated by the Financial Services Commission of Mauritius (FSC, Mauritius) in the conduct of its securities dealing business. For detailed information, please visit this webpage: https://www.capitalstreetfx.com/en/regulatory-information/

We welcome traders from around the world except for countries under global sanctions. We also restrict individuals or institutions that are subject to national or international sanctions. Our account registration process is designed in a way that restricts individuals or institutions who are restricted from trading with us. It is therefore recommended that users try registering themselves, and if our system does not prevent them from registering, then they are eligible to open an account with us. Alternatively, they can send us your full name, email address, contact number, date of birth, and complete address with zip code over live chat or via email. We will check your eligibility and create an account for you on your behalf, and login credentials will be sent over to your registered email address by automatic emailer.

There is quite a simple process that needs to be followed in order to open an account. Open our website which is www.capitalstreetfx.com and go to the Account Section in the top menu bar. Then click on the button that says Open a Live Account. It will take you to an account opening form. To complete the account registration process, fill in the required fields with your personal information including your name, email address, mobile number, passport number, or referral ID if you have one, and click the Next button to continue to the next step. On the next screen, you will be prompted to enter your complete address, date of birth, and password. Please complete these fields carefully, and then click the Submit button at the bottom to complete the registration process. You will be redirected to your personal/member’s area shortly after you submit your information. You will receive an email with your user ID and password for your member’s area once it has been submitted. Note 1: You have filled in the form to register for the member’s area, not the live/demo trading terminal. Note 2: Your username is your email address, and your password is the one you chose when you registered. Note 3: A driver’s license or national ID number can be entered if you don’t have a passport. Note 4: Referral code is optional, enter only if you’ve been referred.

The members’ area is your own secure back-office, where you can perform/submit requests for various administrative tasks. These include accessing/editing your personal information, requesting for bonuses, changing your leverage, accessing and using your own marketing suite and monitor your trading account, as well as your activity as an IB. From the members’ area you can login to the web trader platform, download the desktop and mobile applications and request withdrawals and process deposits.

To login to your member’s personal area, please visit to our website, and click on Login section, and then select login option. It will redirect you to login page where you will have to feed your username and password, put in your username and password, and click on login button.

Several different reasons could be causing it to give you an error message and not allow you to log in. Here are some common reasons. • Incorrect username and password – Please ensure you’re using the correct username and password. Your registered email is your username, and ensure your password is correct. • Unwanted space before and after username and password – Occasionally, when we copy and paste usernames and passwords, some unwanted space is copied, causing an issue while logging in. Please check if there is unwanted space before and after your username and password. • Cookies – If you are still unable to log in to your personal area, please delete all cookies and history from your browser, and try logging in again. Sometimes bad cookies get downloaded and cause issues. • Our backend team can assist you if you are still unable to log in to your personal area. Feel free to join our live chat or email clientsupport@capitalstreetfx.com

• Please check your inbox, spam, junk or promotional folder of your email. • If you haven’t been able to find email yet, kindly use your registered email id as your username and remember that password that you created while registering an account. • If you’re still not able to login, try resetting your password or you can contact us for further assistance.

You can reset your password by visiting the login page on the website, and clicking on the forgot password link right below the password section. Your registered email address will receive a password reset link. Look for the email in your inbox or spam folder. Now click on the reset password link. It will take you to a password reset page, where you can enter your new password and confirm it. You can also modify a member’s personal area password from within the member’s area. In order to reset your password, please log in to your personal area, click on the Manage Profile button in the left menu, and then click on the Reset password button. You will be asked for your old password, and new password, and to re-type the new password. Do as asked, and you will be able to reset your personal area’s password.

To verify your member’s personal area, log in to your member’s area, and click on the Manage profile button in the left menu. Select the Upload documents section and upload your documents. Then click the Send verification request button to send a verification request after you have uploaded your documents into the required field. You can also email us your documents as an attachment to email at clientsupport@capitalstreetfx.com You’re also required to complete your personal details by clicking on Edit Profile section. I. What are the documents and their standard format which are required to submit for account verification? We need the following documents to verify your account. 1. Identity proof :- To verify your identity, you need to upload your passport, driver’s license, national or provincial identity proof. 2. Residence proof: – To verify your residence, we need your bank statement or utility bill. 3. Card Copies: – If you wish to use your card for a deposit, copies of your card will also be required. Your card number must be hidden except for the first 6 and last 4 digits. The CVV of your card must be hidden, and the signature strip must be signed. Note 1: Your identity proof should be valid for at least next 6 months. Note 2: Residence proof should not be older than 90 days. Note 3: All four concerns of your documents must be clearly visible. Note 4: All your documents should be readable, not blurry and in high resolution.

The name of our trading platform is Capital Trader. It comes in three different interfaces like desktop application, mobile application, and web-trader.

For now, we’re offering only Capital Trader, but we’re planning to introduce more trading terminals soon.

Yes, the use of expert advisor is allowed with our trading platform. It can be run only if the expert adviser is in .mq4 format. Also, there are several expert advisors on our desktop trading application which are available freely to use. The use of other than .mq4 format expert advisor is also possible with the help of API, but you will need a little knowledge of coding.

If you would like to open a live or a demo account on the trading terminal, you will first have to log in to your member’s area. You will need to tap on the dashboard in the left menu and choose a demo or live account. Then click on the green button that says Open Live Account/Open Demo Account. Upon clicking on the green button, you will need to complete the form to create an account on the trading terminal. You will receive login credentials to your registered email address once the form is submitted. The username and password to access your trading terminal can be found in your inbox or spam folder.

To For you to reset your trading platform password, you will have to open the desktop app, mobile app, or web-trader, and click the forget password. You will receive your new password by email to the email address you registered with. You can find it in your inbox or spam folder and you can use this password until you are able to reset it again.

• Incorrect username and password – Please ensure you’re using the correct username and password. Your username is your account id which starts with csfx, and ensure your password is correct. • Unwanted space before and after username and password – Occasionally, when we copy and paste usernames and passwords, some unwanted space is copied, causing an issue while logging in. Please check if there is unwanted space before and after your username and password. • Our backend team can assist you if you are still unable to log in to your personal area. Feel free to join our live chat or email clientsupport@capitalstreetfx.com

We’re an online brokerage firm and offers trading in 6 Asset classes such as stocks, Indices, commodities, forex, bonds and cryptocurrencies. You can consult with tax expert or chartered accountant in your country for tax related matters.

We make profits from spread and commission. The commission is applied in vip and zero spread accounts.

The server’s time is EDT. You can change the platform’s settings to your time zone or set a custom time zone.

The market is open to trade 24 hours a day, from Monday to Friday. Trading stops at 17.20 hours EDT on Friday and resumes at 18.00 hours EDT on Sunday every week. While trading is open 24 hours a day, certain markets do not trade the full 24 hours. The opening and closing times of such markets can be seen under the column called NT Interval (Non-Trading Interval) in the instruments window of the trading platform.

The support is provided round the clock via various modes of communication. The live chat support is provided 01:00 Am GMT to 09:00 Pm GMT, six days a week. The email support is provided 24x 7 and a reply can be expected within 2 hours from general queries and within 12 hours for technical queries. The WhatsApp chat support is provided 06:00 Am GMT to 02:00 Pm GMT, 6 days a week. You can also request for a call back.

Yes, all traders are offered personal training, ebooks, videos, and webinars, as well as 1-on-1 training and educational sessions, with our experienced market experts/analysts and traders.

Capital Street maintains a strict segregation of clients’ funds in segregated client accounts, in complete distinction from the company’s proprietary capital and funds. We only work with payment service providers that are fully regulated, thereby ensuring that client funds are always held with institutions that have deposit insurance as well as solid capital reserves. Further, we are required by regulatory authorities to maintain Operating Capital Reserves on Deposit depending on the amount of business conducted by our clients.

Contact our support team immediately to restrict access to your trading account. Once that is done, we will setup a new account for you with your new email address. We will then transfer your funds into the new account where you can resume safe trading. Please Note : It is the sole responsibility of clients to ensure that their account access details are kept safe. In the event of account security being compromised from the client end, any delay in informing Capital Street FX regarding malicious activity in your trading account and any losses caused due to such a delay would be the sole responsibility of the client. We would only be able to secure a client account after being informed that the account has been compromised.

• Capital Street maintains a strict segregation of clients’ funds in segregated client accounts, in complete distinction from the company’s proprietary capital and funds. We only work with payment service providers that are fully regulated, thereby ensuring that client funds are always held with institutions that have deposit insurance as well as solid capital reserves. Further, we are required by regulatory authorities to maintain Operating Capital Reserves on Deposit depending on the amount of business conducted by our clients. • We do not store/record any payment method data/information that is submitted by a client during the funding of an account. Our website, backoffice, client area and trading platform are secured with the most robust security measures including 256-bit encryption and SSL certificates. All deposit transactions are completed at the bank/payment provider’s gateway directly, which means we are not able to access any data related to the payment methods used. • Apart from this, you can checkout feedback of our users on different reputed platforms, forums, and rating agencies. • Further, you can get in touch with our regulators by email and seek any information about us, once you are fully satisfied, you can consider opening an account with us, trust is the most essential thing in trading, we’re not in hurry, and take your time.