Account Cancellation, Closure & Refund Policy

Account Cancellation, Closure & Refund Policy

This article explains the conditions and procedures related to account cancellation, account closure, and refunds at Capital Street FX.

Account Cancellation by Client

Clients may request account cancellation by submitting a written request through the client dashboard or by contacting customer support. Cancellation requests are reviewed to ensure that all account obligations are fulfilled.

Before an account can be cancelled:

• All open positions must be closed

• Outstanding charges must be settled

• Verification requirements must be completed

Account Closure by Capital Street FX

Capital Street FX reserves the right to close or suspend an account under certain circumstances, including but not limited to:

• Violation of company policies or terms

• Regulatory or compliance requirements

• Suspicious or fraudulent activity

• Failure to complete required verification

Account closure decisions are final and binding.

Refund Eligibility

Refunds may be considered only after:

• The account is fully closed

• All bonuses, credits, or promotional funds are removed

• Compliance and verification checks are completed

Refunds are issued solely to the original source of deposit.

Refund Processing

Refund processing timelines may vary depending on:

• Payment method used

• Banking or payment provider processing times

• Internal compliance review

Capital Street FX is not responsible for delays caused by third-party financial institutions.

Non-Refundable Situations

Refunds may not be issued in cases where:

• Losses have occurred due to trading activity

• Policy violations are identified

• Bonus terms have been breached

Important Notes

• Refund requests are subject to approval.

• Capital Street FX may deduct applicable fees or charges before issuing a refund.

• Refunds cannot be transferred to third parties.