The members’ area is your own secure back-office, where you can perform/submit requests for various administrative tasks. These include accessing/editing your personal information, requesting for bonuses, changing your leverage, accessing and using your own marketing suite and monitor your trading account, as well as your activity as an IB. From the members’ area you can login to the web trader platform, download the desktop and mobile applications and request withdrawals and process deposits.

To gain access to the member’s area, you need to complete your account registration. You will then be taken directly to your Members’ Area. You will also be emailed login details for accessing your client/member area in the future. You can login to your member area from the top right corner of the home page from the website.

Upon account registration you will be sent an email confirmation with the login details for your Members’ Area. You can sign in via the link in your email or directly from the home page at www.capitalstreetfx.com

You can request a password reset from here.

If you are having difficulties remembering which email you have registered with, contact our support team and we will help you retrieve your password.

Please check your spam folder first. If an email has not been delivered, contact a member of the support team to confirm the exact email address you have registered with. In case you have provided a wrong/invalid email, it is best to register again with a working email id.

A Basic Account is the entry-level account type designed for new traders who want to start with smaller deposits and simpler trading features.

A Classic Account offers more flexibility and benefits compared to a Basic Account, suitable for traders who have some experience in the markets.

A Professional Account is designed for advanced traders, providing lower spreads, better execution speed, and higher leverage options.

A VIP Account is reserved for high-volume or premium clients and comes with exclusive benefits, tighter spreads, and priority support.

An ECN Account provides direct market access with raw spreads and commission-based trading. You may contact our support team to know more about ECN accounts.

Capital Street maintains a strict segregation of clients’ funds in segregated client accounts, in complete distinction from the company’s proprietary capital and funds. We only work with payment service providers that are fully regulated, thereby ensuring that client funds are always held with institutions that have deposit insurance as well as solid capital reserves. Further, we are required by regulatory authorities to maintain Operating Capital Reserves on Deposit depending on the amount of business conducted by our clients.

Contact our support team immediately to restrict access to your trading account. Once that is done, we will setup a new account for you with your new email address. We will then transfer your funds into the new account where you can resume safe trading.

Please Note: It is the sole responsibility of clients to ensure that their account access details are kept safe. In the event of account security being compromised from the client end, any delay in informing Capital Street FX regarding malicious activity in your trading account and any losses caused due to such a delay would be the sole responsibility of the client. We would only be able to secure a client account after being informed that the account has been compromised.

We do not store or record any payment method data/information that is submitted by a client during the funding of an account. Our website, backoffice, client area and trading platform are secured with the most robust security measures including 256-bit encryption and SSL certificates. All deposit transactions are completed at the bank/payment provider’s gateway directly, which means we are not able to access any data related to the payment methods used.

The members’ area is your own secure back-office, where you can perform/submit requests for various administrative tasks. These include accessing/editing your personal information, requesting for bonuses, changing your leverage, accessing and using your own marketing suite and monitor your trading account, as well as your activity as an IB. From the members’ area you can login to the web trader platform, download the desktop and mobile applications and request withdrawals and process deposits.

To gain access to the member’s area, you need to complete your account registration. You will then be taken directly to your Members’ Area. You will also be emailed login details for accessing your client/member area in the future. You can login to your member area from the top right corner of the home page from the website.

You can deposit and request withdrawals from the Members’ Area. We accept all major credit and debit cards, local deposits, and bank wires to and from banks all over the world, as well as via Neteller and Skrill.

The Affiliates link is your unique code, which when given to your friends, will identify them as your referrals. The link allows you to refer clients to Capital Street FX and place them in your IB account. You earn upto 75% in CPA and upto $20/lot in cash commissions for referring traders to us.

Under the Marketing tab you will find access to the full Marketing suite – including text links, banners and promotional page links, that allow you to recruit your clients as an IB/Affiliate.

Under the Tree tab you will be able to monitor your referrals that have signed up with us, including their names and emails.

The commissions tab allows you to monitor the referral commissions that you have accumulated in your IB account based on commissions that are payable to you from the trading activity of clients recruited by you.

From the Rank Change tab you can request to open various levels of IB accounts.

To verify your account, upload a copy of your ID and proof of address. If you are depositing by credit or debit card, a copy of your card is also to be uploaded.

You can provide a copy of your ID, passport or driving license.

You can provide a copy of a utility bill or bank/card statement.

Yes, in order to trade in your account, it is compulsory to verify your account. Therefore, you are required to upload a copy of your KYC documents as soon as possible after signing up.

You are required to upload your documents before you make a deposit. Once your account is verified you can claim bonuses, make deposits, request withdrawals and trade.

Please Note: Capital Street FX follows a very rigorous KYC and Compliance policy as part of the regulatory requirements. Accounts that have not been verified and are trading without proper and full verification can face serious consequences including forfeiting of any profits/benefits/rebates that may have accrued into the account prior to full verification. Capital Street FX accepts no responsibility for any loss of such profits/benefits/rebates/income as a result of such forfeiture.

You will be sent an email explaining the reason for your documents being rejected.

Open the Trading Terminal (desktop/web trader or mobile app) and click "Forgot My Password". You will be emailed the trading password for the account registered under your email.

To change your mobile number, send us an email with the correct details to support@capitalstreetfx.com.

The registered email address of an account cannot be changed. If you no longer have access to the email address that you have registered with, contact our support team. We will close your account, help you open a new one with the correct address, and internally transfer your funds between the old and the new account.

Yes, all accounts are subject to an upgrade. Contact us via live chat and a member of the team will help you lower your spreads, increase your leverage and offer you the best trading conditions.

All accounts are in USD.

If you no longer need a certain account, contact us via live chat or email and we will help you disable the required account.

The leverage by default is 1:100. To change it, go to your Members’ Area/Dashboard, click on your account number, and select "Change Leverage".