Browsing Archive

KB Category: Support & FAQs

FAQ – Top 25 Questions Traders Ask About the Bonus

February 9, 2026

Q1: Can I withdraw the bonus? No. Never. Q2: Can I withdraw profits anytime? No. Only after expiry assessment. Q3: What happens if I withdraw...

Frequently Asked Questions (Trading & Platform)

January 19, 2026

How Do I Place a Trade Trades can be placed by selecting an instrument from Market Watch, choosing Buy or Sell, entering the trade volume,...

Trading Platform Errors & Fixes

January 19, 2026

Connection Errors Connection issues may prevent the platform from syncing with the trading server. To resolve: Check your internet connection Restart the trading platform Verify...

Common Login Issues & Solutions

January 19, 2026

Incorrect Login Credentials One of the most common issues is entering incorrect login details. To resolve: Ensure the registered email address is entered correctly Verify...

How to Open a Demo Trading Account

January 9, 2026

Demo accounts allow you to practice trading with virtual funds. Step 1: Access Demo Account Creation Log into the Member Dashboard. Click Open New Demo...

How to View Your Trading Platform Password

January 9, 2026

Trading platform passwords are hidden for security reasons and must be revealed using a security verification process. Step-by-Step Instructions Go to your Dashboard. Locate the...

Help, Support & Troubleshooting Guide

January 8, 2026

Accessing Support Clients can access support through: The client dashboard support or help section Email communication with the official support team Live chat, where available...

Frequently Asked Questions (General)

January 8, 2026

What Is Capital Street FX Capital Street FX is an online trading service provider that offers access to financial markets through a trading platform, allowing...

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