Common Login Issues & Solutions

Incorrect Login Credentials

One of the most common issues is entering incorrect login details.

To resolve:

• Ensure the registered email address is entered correctly

• Verify that the password is typed accurately, including uppercase and lowercase characters

• Check that there are no extra spaces before or after the login details

Forgotten Password

If you forget your password:

Dashboard Login

• Use the “Forgot Password” option on the login page

• Follow the instructions sent to your registered email

Trading Platform Login

• Request a trading password reset through the client dashboard

• Confirm the reset using the verification steps provided

Wrong Trading Server Selection

Trading platform login requires selecting the correct server.

To fix:

• Check the server details provided in the account creation email

• Ensure the selected server matches your trading account

Account Not Verified

Accounts that have not completed KYC verification may face access restrictions.

To resolve:

• Log in to the dashboard

• Upload the required verification documents

• Wait for approval from the compliance team

System Maintenance or Downtime

Occasionally, login issues may occur due to scheduled maintenance.

To check:

• Look for announcements in the dashboard

• Contact support if the issue persists beyond the maintenance window

Internet or Firewall Restrictions

Network security settings may block access.

To resolve:

• Try using a different internet connection

• Disable VPN or firewall temporarily

• Ensure your network allows platform access

Important Notes

• Do not attempt multiple incorrect logins, as this may temporarily lock your account.

• Capital Street FX is not responsible for access issues caused by third-party internet providers.

• Always keep your login credentials secure.