Trading Platform Errors & Fixes

Connection Errors

Connection issues may prevent the platform from syncing with the trading server.

To resolve:

• Check your internet connection

• Restart the trading platform

• Verify the correct trading server is selected

Order Rejection Errors

Orders may be rejected due to:

• Insufficient margin

• Invalid order size

• Market closure

• Price changes or slippage

Review the error message displayed on the platform for specific details.

Price Feed Delays

Delayed price updates may occur due to:

• Slow internet connection

• High platform traffic

• Temporary system issues

Refreshing the platform or reconnecting to the server may resolve the issue.

Login & Authentication Errors

Authentication issues may result from:

• Incorrect credentials

• Server mismatch

• Account restrictions

Ensure all login details are correct and the account is fully verified.

Platform Freezing or Crashing

If the platform becomes unresponsive:

• Close and reopen the application

• Clear cache or temporary files, if applicable

• Update the platform to the latest version

When to Contact Support

Clients should contact support if:

• Errors persist after troubleshooting

• Orders are affected by technical issues

• Account access is restricted without explanation

Important Notes

• Capital Street FX is not responsible for losses caused by technical errors beyond its control.

• Platform performance may vary based on device and network quality.

• Clients are encouraged to report recurring issues for investigation.