Help, Support & Troubleshooting Guide
Accessing Support
Clients can access support through:
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The client dashboard support or help section
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Email communication with the official support team
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Live chat, where available
Support channels may vary based on region and service availability.
Submitting a Support Ticket
To submit a support request:
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Log in to the client dashboard.
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Navigate to the Support or Help section.
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Select the option to create a new ticket.
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Choose the relevant category.
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Describe the issue in detail.
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Submit the request.
Tickets are tracked within the dashboard until resolved.
Common Issues & Self-Help
Clients may resolve common issues by checking:
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Internet connectivity
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Login credentials
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Platform server selection
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System maintenance announcements
Basic troubleshooting can often resolve access or performance problems.
Response Timelines
Support response times may vary depending on:
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Issue complexity
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Support volume
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Business hours
Urgent trading-related issues are generally prioritized.
Security & Verification Requests
Support may request additional information to:
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Verify account ownership
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Protect against unauthorized access
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Resolve compliance-related issues
Clients should respond promptly to avoid service delays.
Important Notes
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Support agents do not provide trading advice.
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Clients should not share passwords or sensitive information through unsecured channels.
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Capital Street FX reserves the right to record support communications for quality and security purposes.