Withdrawal Rules & Account Refund Eligibility

Withdrawal Eligibility Requirements

Clients are eligible to request withdrawals only after meeting the following conditions:

• The trading account is fully verified through KYC procedures

• All required documents are approved

• There are no pending compliance reviews

• The account maintains sufficient free margin after withdrawal

Withdrawal requests that do not meet these requirements may be delayed or declined.

Account Balance Considerations

Withdrawals can be requested only from:

• Cleared funds

• Realized profits

Funds tied to open positions, margin requirements, bonuses, or credits are not eligible for withdrawal.

Refund Eligibility Conditions

Refunds may be considered under specific circumstances, including:

• Account closure initiated by the client

• Account closure initiated by Capital Street FX

• Regulatory or compliance-related account termination

Refunds are processed only after all trading activity is completed and all promotional credits are removed.

Source of Funds Rule

Refunds are issued exclusively to:

• The original payment method used for deposit

Third-party refunds or alternative payout methods are not permitted under any circumstances.

Processing & Approval

All withdrawal and refund requests are subject to:

• Internal review

• Compliance verification

• Security checks

Capital Street FX reserves the right to request additional documentation before approving any request.

Important Notes

• Withdrawal and refund approvals are discretionary and subject to policy compliance.

• Processing times may vary based on payment providers and banking systems.

• Capital Street FX is not liable for delays caused by third-party institutions.