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Archives: Knowledge Base

KYC Policy – Customer Identification & Verification

January 19, 2026

Purpose of KYC The purpose of the KYC process is to: Verify the identity of clients Prevent fraud and financial crime Ensure compliance with regulatory...

Frequently Asked Questions (Trading & Platform)

January 19, 2026

How Do I Place a Trade Trades can be placed by selecting an instrument from Market Watch, choosing Buy or Sell, entering the trade volume,...

Trading Platform Errors & Fixes

January 19, 2026

Connection Errors Connection issues may prevent the platform from syncing with the trading server. To resolve: Check your internet connection Restart the trading platform Verify...

Common Login Issues & Solutions

January 19, 2026

Incorrect Login Credentials One of the most common issues is entering incorrect login details. To resolve: Ensure the registered email address is entered correctly Verify...

Proportional Profit Withdrawal at Bonus Expiry

January 19, 2026

Policy Overview When a bonus reaches its expiry or is removed, any profits generated using the bonus margin may be subject to proportional adjustment. This...

Combined Bonus Policy (Multiple Deposits)

January 19, 2026

Policy Overview The Combined Bonus Policy governs how multiple promotional bonuses are issued, tracked, and enforced when a client makes several qualifying deposits under different...

Internal Fund Transfers Explained

January 9, 2026

Internal fund transfers allow clients to move available funds between their own trading accounts within Capital Street FX. This article explains how internal transfers work,...

Account Opening Agreement – Client Terms of Business

January 9, 2026

The Account Opening Agreement defines the legal relationship between the client and Capital Street FX. This article explains the key terms, conditions, rights, and obligations...

Mobile Trading Platform Guide

January 9, 2026

The Capital Street FX mobile trading platform allows traders to access their accounts, monitor markets, and manage trades from anywhere using a smartphone or tablet....

Account Settings & Platform Preferences

January 9, 2026

The Account Settings and Platform Preferences section allows clients to manage personal details, security options, and trading platform configurations. This article explains how to update...

How to Register and Create Your Capital Street FX Account

January 9, 2026

Article 1 — How to Register and Create a Capital Street FX Account Opening a live trading account with Capital Street FX is a straightforward...

Dashboard & Platform Navigation Guide

January 9, 2026

The Capital Street FX dashboard is the central control panel for managing your trading account, funds, documents, and platform access. This article explains how to...

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